Role: Customer Support Administrator (Part Time / Maternity Cover)

Responsibilities & Duties

• Process all orders on internal ERP system; and maintain customer portals
• Confirm all orders with the customer, liaise with key customer contacts throughout production and delivery process, deal with all customer queries and keep the customer informed
• Revision and price control
• Report customer requirements to production and liaise with production and planning to ensure smooth processing of orders
• Management of reschedules
• Organise shipping; liaise with carriers, generate documentation/packing slips and resolve delivery issues
• General office administration
• Work with global account manager to ensure Key Performance Indicators (KPIs) are met
• Develop and generate reports for relevant management reviews; including customer forecasts, key metric reporting and sales targets
• Obtain, analyse and review customer scorecards
• Escalate customer issues and complaints to the Global Account Manager
• Any other duties as reasonably required

Qualifications & Experience

• The ideal candidate will have at least 2 years customer service experience, preferably in the manufacturing sector.
• Office administration experience

Person/Skills Required

• Excellent written and verbal communication and interpersonal skills
• Proficient in the use of IT, with strong knowledge of Excel and Powerpoint
• Excellent attention to detail
• Ability to work on own initiative and proactively resolve issues
• Flexible attitude and ability to multitask

Benefits package includes

• Bonus (dependent on company performance)
• Life Insurance
• Health Insurance Discounts

Click here to apply for this position or email your CV to careers@bellurgan.com